If you are using a screen reader and are having problems using this website, please call 1-800-844-8313 for assistance during business hours.
Emergency Financial Assistance
We’re here to help members affected by financial hardships. Please contact us if you have questions or are concerned about your account. We encourage you to call our Loan Counselors at (314) 434-6470 extension 2777.
Main Phone Numbers
Phone: (314) 434-6470
Toll Free: (800) 844-8313
Fax: (314) 434-3558
Phone Center Hours
Monday – Wednesday: 9:00 a.m. to 4:30 p.m.
Thursday – Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to Noon
Branch Locations & Hours
Main Mailing Address
Electro Savings Credit Union
1805 Craigshire Drive
St Louis, MO 63146
Please do not include account numbers or other confidential personal information such as your Social Security Number in an email. General emails are not secure. Including confidential personal information in an email could compromise your identity.
VISA Credit Cards
- Lost or Stolen VISA Credit Card: (800) 682-6075 or online at www.reportmycards.com
- Credit Card Transaction Assistance Line for declined transactions: (888) 526-0404
- Credit Card Cardholder Service: (800) 844-8313 or (314) 434-6470
- Credit Card Activation Service: (800) 411-6390
- Verified by VISA
VISA Debit Cards
- Lost or Stolen: (888) 297-3416
- Cardholder Services: (800) 631-3197
- Lost or Stolen: (888)241-2510
- Cardholder Services: (888)241-2510
- Mastercard Securecode
Online Bill Pay
For issues with online bill pay, please call our dedicated bill pay support center at (855) 645-0209
Business Services and Business Partner Relations
Call or email Pat Pettey at (314) 434-6470 ext. 1406
Community Events & Partner Relations and Financial Education
Call (314) 434-6470, extension 1136 for Laura Mugge or extension 1406 for Pat Petty or email us to learn how your company or community organization can start promoting Electro Savings Credit Union's affordable and responsible financial services to your employees or members. Serving the greater St. Louis community since 1941.
If you have any questions or comments regarding the credit union or need help with an unresolved issue, please address your letter to the following:
Contact Jim Struble, President & CEO
Jim joined the Electro Savings team as President & CEO on July 16, 2018. Jim came to Electro Savings via CFCU Community Credit Union based in Ithaca, New York where he was Vice President of Service and Sales. Prior to joining CFCU in 2013, Jim was Director of Innovation and Project Management with Mayo Employees Federal Credit Union based in Rochester, Minnesota where he started his credit union career in 2008.
In addition to his career in the credit union industry, Jim was a Public School Teacher in the Hayfield, MN Public School District, served as Board Chair on the Regional Board of Advisors for the American Cancer Society and was on the Board of Education for Moravia School District in Moravia, New York.
"I am excited to return from the East Coast to discover St. Louis with my family and to meet our members (you)! We will have many opportunities to meet one another in the branches and at community events. Watch our events page and Facebook page for these opportunities. I look forward to meeting you, and I am always open to hearing feedback and thoughts from you, our member-owners!"
Do not include account numbers or confidential personal information such as your Social Security Number in this Contact Form. This form sends us a general unsecure email. Including confidential personal information in this form could compromise your identity.