To direct and schedule resources needed to meet the paying and receiving needs of the credit union. To insure members receive friendly, accurate, and timely assistance. The Lead Teller will be responsible for overseeing the day to day operations of the teller line.
Receives and processes member financial transactions, including deposits, withdrawals, and loan payments; sells money orders; transfers amounts as directed; assist members with the opening and access to safe deposit box. - Responsible for balancing and replenishing of assigned ATM's. - Promote and cross-sell credit union products and services and process saving bond request forms when assigned. - Responsible for keeping teller supplies current and in stock. - Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service. - Responsible for keeping teller checks torn off the printer, properly signed and disbursed, and the copies added daily. Balance cash drawer and daily transactions and responsible for balancing consignment items. - Responsible for maintain sufficient cash in the office of ATM, tellers and vault. Orders and verifies cash from the Federal Reserve Bank. - Schedules and monitors daily activities of tellers. Oversee that tellers balance daily and forward necessary work to accounting. Monitors department activities for compliance with established policies and regulations. Takes action to resolve any compliance issues. - Assists in the hiring, training and evaluating employee performance within the department; identifies performance problems and assists in taking action to correct. Assist in coaching and motivating staff.
Six months to two years of similar or related experience. Prior Teller experience a must. Credit union experience a plus. Two-year college degree or completion of a specialized course of study at a business or trade school.