If you are using a screen-reader and are having problems using this website, please call 800.844.8313 for assistance during business hours. For information concerning accessibility, view our AudioEye Accessibility Statement.
Main Phone Numbers:
Toll Free: 800.844.8313
Text us 314.434.6470 during our Phone Center Hours, or text keywords to 314.434.6470 for 24/7 answers to common questions. Learn more about Text Messaging and 24/7 keywords.
Phone Center Hours:
Monday: 9:00 a.m. to 5:00 p.m.
Tuesday: 9:00 a.m. to 5:00 p.m.
Wednesday: 10:00 a.m. to 5:00 p.m.
Thursday: 9:00 a.m. to 5:00 p.m.
Friday: 9:00 a.m. to 5:30 p.m.
Saturday: 9:00 a.m. to Noon
If you'd prefer not to visit us in person, schedule a virtual appointment during regular business hours for personal assistance for services such as financial counseling, credit reviews, loan closings and opening new accounts. You can consult with an Electro team member from the safety and comfort of your own home by phone or video.
Please note, your requested meeting date and time is tentative until we contact you with a confirmation.
Emergency Financial Assistance
We’re here to help our members affected by financial hardships. Please contact us if you have questions or are concerned about your account. We encourage you to text us 314.434.6470 or call our Member Advocates at 314.434.6470 x 2777.
Locations & Hours
View our current locations and hours, including our holiday calendar.
Main Mailing Address
Electro Savings Credit Union
1805 Craigshire Drive
St Louis, MO 63146
NOTE: Please do not include account numbers or other confidential personal information such as your Social Security Number in an email. General emails are not secure. Including confidential personal information in an email could compromise your identity.
Lost or Stolen: 888.297.3416, Internationally: 206.389.5200
Cardholder Service: 800.844.8313 or 314.434.6470, during normal business hours
Card Activation Service: 800.290.7893 or International: 206.624.7998
PIN Change Service: 800.631.3197
Online Bill Pay
For issues with online bill pay, please call our dedicated bill pay support center at 855.645.0209
myCUpoints Redemption Website
For assitance with your password or user name to login into the myCUpoints redemption website, call 855.692.8787
Business Services & Business Partner Relations
Call or email Pat Pettey at 314.434.6470 x 1406
Community Events, Partner Relations & Financial Education
Call or email Laura Mugge at 314.434.6470 x 1136 to learn how your company or community organization can start promoting Electro Savings Credit Union's affordable and responsible financial services to your employees or members.
Jim Struble, President & CEO
Jim joined the Electro team as President & CEO on July 16, 2018. Jim came to Electro via CFCU Community Credit Union based in Ithaca, New York where he was Vice President of Service and Sales. Prior to joining CFCU in 2013, Jim was Director of Innovation and Project Management with Mayo Employees Federal Credit Union based in Rochester, Minnesota where he started his credit union career in 2008.
In addition to his career in the credit union industry, Jim was a public school teacher in the Hayfield, MN Public School District, served as Board Chair on the Regional Board of Advisors for the American Cancer Society and was on the Board of Education for Moravia School District in Moravia, New York.
Board Supervisory Committee
If you have any questions or comments regarding the credit union or need help with an unresolved issue, please address your letter to the following:
Electro Savings Credit Union
Attention: Supervisory Committee
P.O. Box 28505
St. Louis, MO 63146
Supervisory Committee Chair: Thomas Glenn
NOTE: Do not include account numbers or confidential personal information such as your Social Security Number in this contact form. This form sends us a general unsecured email. Including confidential personal information in this form could compromise your identity.