Electro will never ask for your account numbers, card numbers, zip code, passwords, pin numbers, passcodes, or usernames. If someone contacts you unexpectedly and requests this information, do not provide it.

Fraud Prevention Center

Don't fall victim to fraud. Arm yourself with the knowledge to effectively prevent scam artists and identity thieves. These thieves utilize various methods such as phone calls, emails, text messages, postal mail, and other tactics to extract information or deceive unsuspecting consumers into parting with their money.


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Social Engineering

Social Engineering Fraud Increases Account Takeovers

In an increasingly online world, threat actors seek to manipulate human behavior and exploit people’s trusting tendencies. Unfortunately, people are being scammed out of their login credentials through social engineering, resulting in account takeovers.

Fraudulent phone calls, emails, and text messages that seem to be from legitimate employees of financial institutions are on the rise. Once fraudsters have access to an account, they can commit fraud. With account access, fraudsters often:

  • Take advances line-of-credit loans, such as HELOCs,
  • Request wire transfers,
  • Send funds through person-to-person payments,
  • Transfer funds out of the account through an external transfer service,
  • Initiate ACH debits to pull funds from external accounts for deposit to the account and then transfer the funds out of the account before the ACH debit entries are returned unpaid, or
  • View canceled checks to create counterfeit checks

How to Protect Yourself

A credit union employee will never initiate a call, text, or email asking for your account number, login credentials, or other personal information.

Do not share your login information, passcodes, or PINs with anyone.

Use extreme caution when clicking on links in emails and text; never provide your login credentials when prompted to do so from an email or text.

Stay informed of scams currently taking place. Updates on scams can be found here and these other sources:


Federal Trade Commission

AARP fraud website

Cyber Crime

Cyber crime is more than fraudulent emails and websites allowing scammers to take your money. It can involve tactics such as ransomware, where criminals encrypt files and demand a ransom for their release, or hoax phone calls where scammers impersonate tech support representatives to obtain personal information.

Taking these precautions can help protect yourself from a range of cyber crimes:

  • Create strong passwords and share them only when necessary.
  • Don’t respond to spam e-mails.
  • Download with caution.
  • Monitor your financial accounts regularly for fraudulent activity.
  • Don’t visit suspicious websites or follow links to sources you don’t trust.

Government Imposter Scams

Scammers sometimes pretend to be government officials to trick you into sending them money. They may promise lottery winnings or threaten you with arrest or lawsuits to make you pay a fake debt.

But remember, real government agencies and employees never ask for money for prizes or loans, and they don't accept wired money or prepaid debit card payments. Don't fall for their tricks!

Here are five ways to protect yourself from a government imposter scam:

  1. Avoid wiring money to someone you don't know, especially when a carrot of getting back more money is dangled.
  2. Never pay for a prize.
  3. Don't share your financial or personal information with the caller.
  4. Don't trust the name or number displayed on your caller ID.
  5. Register your phone number on the National Do Not Call Registry at donotcall.gov.

Debt Settlement and Elimination Scams

Some companies may request fees from you before they resolve your debts. However, according to the Federal Trade Commission's Telemarketing Sales Rule, companies that offer debt settlement or other debt relief services over the phone are not allowed to charge fees until they have settled or reduced your debt.

It's important to be aware that some companies may not disclose the potential risks of their programs, such as high drop-out rates among clients, negative impact on credit reports, or ongoing calls from debt collectors.

Our partner, GreenPath offers Debit Management Plans (DMPs) and guidance on Credit Repair for free to members.

Advance Fee Loans

Beware of companies that promise you a loan in exchange for an upfront fee, which can vary from $100 to several hundred dollars. It's important to resist the urge to pursue these advance-fee loan guarantees, as they may be illegal.

Credit Repair

Be cautious of supposed credit repair clinics that claim to fix your credit history for a fee. You can do anything these companies can for a fee on your own — for free. You have the right to dispute and correct inaccurate information in your credit report, but accurate negative information cannot be removed by anyone, despite their claims. The only way to improve your credit report is through time and responsible repayment of your debts.

Scams Targeting Seniors

The elderly in America are at high risk of being exploited and abused in various ways. Financial crimes, in particular, are frequently targeted at older adults and unfortunately, often result in success. It's important to learn more about this issue.

Find out more.

Phishing, SMishing, and Vishing


Phishing is a fraudulent activity where cyber criminals pose as legitimate businesses in order to deceive individuals into divulging their personal information, such as usernames, passwords, and credit card details.


SMishing is a scam that tricks you into sharing personal and financial info through text messages or SMS. Scammers may use URLs or automated voice systems to collect your information.


Vishing is a type of scam that tricks people over the phone. Scammers can hide their identity using caller ID spoofing. To stay safe, don't share any information with the caller. Instead, contact your credit union or credit card company using trusted contact information to verify the call.

It's important to note that reputable businesses never request sensitive information through insecure channels.


  • Don’t select links in e-mails that ask for personal information.
  • Never open unexpected attachments.
  • Delete suspicious messages, even if you know the source.

Tax Fraud

If a cybercriminal gets your name and Social Security number, they can file a tax return in your name and fake financial info for a big refund. This is common in electronic tax-refund fraud since W-2 forms aren't required for electronic filing. Cybercriminals find it easier to do this electronically as it's straightforward and hard to detect compared to paper tax fraud.

Make sure to keep your personal information safe and only share it with trusted sources, especially online. Tax fraudsters can obtain your information through methods like phishing emails, social engineering, and the black market. Taking steps to protect your personal information is crucial to prevent tax fraud and identity theft.

Learn more about tax identity theft.

Investment Fraud

Knowing how scammers operate can help you avoid fraud and protect your money. Wise investing can help you achieve your financial goals. Here are some tips to avoid scams:

The U.S. Securities and Exchange Commission provides information on how affected investors may recover money.

If you have a question or concern about an investment, or you think you have encountered a fraud, please contact the SECFINRA, or your state securities regulator to report the fraud and to get assistance.

FinCEN Alert on Prevalent Virtual Currency Investment Scam Commonly known as "Pig Butchering"

Report a Scam

Incidents of fraud are on the rise. If you become a victim of fraud, here are some steps you can take:

  • Report the fraud to the relevant authorities, such as the police, Social Security Administration, Federal Trade Commission (FTC), or other appropriate agencies.
  • Contact your financial institutions, such as banks or credit card companies, to report the fraudulent activity and take necessary steps to protect your accounts.
  • Keep records of all communication and documentation related to the fraud, including emails, letters, receipts, and any other relevant information.
  • Consider freezing your credit to prevent further unauthorized activity.
  • Review your credit reports for any suspicious activity and report any inaccuracies.
  • Seek assistance from reputable resources, such as consumer protection agencies or legal professionals, to understand your rights and options for recovering lost funds or resolving the situation.

Protect Your Money with a Trusted Contact

Choosing a trusted contact can help you prevent fraud and scams without give up control of your finances. 

Choose Someone You Trust

Choose someone reliable like a family member, close friend, or attorney. Consider naming a trusted contact that does not have access to your finances.

We're Here to Help

We can walk you through our trusted contact policy, including when we will alert your trusted contact and what information we will share in different situations. If you are uncomfortable with something, ask about changing or limiting what a staff member will share.

Keep it Updated

Contact us right away if you want to change or remove a trusted contact.


Jugging, commonly known as bank jugging, involves criminals patiently waiting for unsuspecting credit union employees or members to exit financial institutions, ATMs, or drive-thrus with cash. Once identified, the criminals seize the opportunity, taking the money from their victims. In some cases, violence is threatened, occurs, or they follow their victims to their destination and rob them at gunpoint.

Reports indicate that these criminals maintain a discreet distance from the financial institution, using binoculars to observe individuals leaving with substantial amounts of cash in envelopes or bank bags. They then tail the unsuspecting victims, patiently waiting for them to reach their next destination, be it another business or their home. Upon the victim's departure from their vehicle, the criminals swiftly break in and steal the money, sometimes resorting to direct confrontation.

In some instances, these robberies transpire on-site, either within the financial institution's parking lot or in close proximity. This criminal tactic exploits predictable patterns in potential victims' behavior, including members and visitors. However, even bank employees tasked with transporting cash between branches, to and from ATMs, or to other businesses can also be at risk.

Criminals involved in jugging cases typically use vehicles that blend seamlessly into everyday traffic, making detection challenging. Therefore, it is crucial for credit union staff and members to remain vigilant. They should be aware of suspicious individuals or vehicles lingering around the credit union's parking lot, particularly those engaging in stationary or mobile surveillance activities. Staying alert can help prevent falling victim to these orchestrated crimes.

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View NCUA's latest information on common frauds and scams

Frauds, Scams, and Cyber Threats - Part 1

Frauds, Scams, and Cyber Threats - Part 2