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Check out what's happening at Electro in the latest edition of the Electro Link newsletter.

Check out the full newsletter, here

Coming Fall 2021 to St. Peters, MO

Electro Savings Credit Union St. Peters, MO Groundbreaking

We're excited to announce we'll be opening a new branch location! We're growing into St. Charles County! Watch for our new St. Peters branch, located at 3315 Mid Rivers Mall Drive, opening in Summer 2021. Our newest Electro branch will feature new technology, giving members the ability to perform transactions outside of the building using Interactive Teller Machines (ITMs). This location will also offer a more interactive in-branch experience for members who choose to come inside to take care of their finances.

Child Tax Credit Payments

Beginning in July, Child Tax Credit (CTC) payments will be issued with a payment date on the 15th of each month unless the 15th falls on a weekend or holiday. If the 15th falls on a weekend or holiday, the payment date will adjust to the preceding business day. 

For more information on the CTC payments, please visit https://www.irs.gov/credits-deductions/advance-child-tax-credit-payments-in-2021

Wildwood Branch Permanently Closed

We have permanently closed the Electro branch and ATM located at 16500 Manchester Road in Wildwood as of July 1, 2021. Be assured Electro is financially strong and growing. However, based on reduced usage of the branch, closing it is in our membership’s best interest. All staff will be retained and move to other Electro locations in St. Louis and St. Charles metro areas.

We encourage you to visit one of our other branches or take advantage of the CO-OP Shared Branching and ATM networks. Our Manchester branch is only five miles away, located at 407 Lafayette Center, next to Dierbergs, or the Neighbors Credit Union Shared Branch, located at 15928 Manchester Road in Ellisville.

You have come to expect the best and easiest banking experience from Electro. Over the years, we have developed electronic and remote banking services to manage your account, perform transactions, open new accounts and apply for loans.

Links to more information on these services are provided above. However, we understand you may have questions or want assistance in determining which are right for you. We are here to help, so please call or text us at 314.434.6470.

Wildwood Safe Deposit Box Notice

Members with a safe deposit box at our Wildwood office were mailed a letter and sent an email to contact our Wildwood office directly at 314.434.6470 ext. 1617, Monday - Friday 9 AM to 5 PM, or email us at [email protected] to set an appointment to close and vacate their safe deposit box.

Pandemic Response Information

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COVID-19 Response FAQs

Am I required to wear a face mask or face covering?

In accordance with St. Louis County Department's guidelines, masks or face coverings are required for all individuals coming into our branches beginning Monday, July 26, 2021.

Are there restrictions on coming into a lobby?

For services that can't be performed through drive-up, phone or remote access, please be assured your safety remains our highest priority. We are following enhanced procedures and protocols to ensure your in-person visit is as safe as possible. We encourage members who are not fully vaccinated to wear a proper face covering when visiting any Electro office. 

Are your branches open?

All Electro branches are open with limited capacity as we continue to follow CDC and St. Louis County Health Department guidelines detailed here to provide a safe environment for all.

What if I need to access my Safe Deposit Box at the Wildwood location?

If you need to access your safe deposit box at the Wildwood location, please call us at 314.434.6470 or 800.844.8313 to schedule an appointment. 

Do you offer a waiting area for those who are most vulnerable?

Yes. We have an area in each of our branches dedicated as a waiting area for those who are most vulnerable, including:

  • Guests over 65 years of age
  • Pregnant women
  • Or, those defined by the Center for Disease Control and Prevention (CDC) as vulnerable or at-risk

What if I'm not comfortable coming into an office, but still need to meet with you?

If you'd prefer not to visit us in person, we're making virtual appointments available during regular business hours to deliver personal assistance for services such as financial counseling, credit reviews, loan closings and opening new accounts. You can consult with an Electro team member from the safety and comfort of your own home by phone or video.

Schedule a Virtual Meeting

How can I manage my money remotely?

Here are ways to manage your money and conduct business with us remotely versus coming into a branch:

  • Digital Banking is available 24/7 with our mobile app or online banking. You can deposit checks, transfer money, monitor balances and transactions, pay bills, control access to your Electro debit or credit card and much more--all from your computer or mobile phone.
  • SMS Text Banking is available to check account balances and recent activity.
  • Contact us through Text Messaging at 314.434.6470.
  • Apply for a loan or open a new account online.
  • Loan approvals and closings can be done electronically using secure email, simply let our Member Service Representative know this is how you prefer to close your loan.
  • For deposit and withdrawal transactions, use drive-up window available at our Maryland Heights and Wildwood branches, as well as at Shared Branch locations, where available.
  • Use the night deposit box--available at all our branches.
  • Access your accounts at over 30,000 nationwide no-fee CO-OP Network ATMs.
  • Call us at 314.434.6470, toll-free 800.844.8313 or email [email protected].
  • We're also available through private messaging on Facebook, during business hours.

How can I get financial assistance?

If the COVID-19 pandemic has impacted you financially, we're dedicated to working with and helping you through these uncertain times. Now, more than ever, we're here to support our members and communities with our Comm(unity) Relief Program.

I don't see my Economic Impact Payment in my account yet?

For the most up-to-date information on the status of your stimulus payment, please visit the IRS's "Get My Payment" tool.

Is my money safe?

Yes. Your money is federally insured by the NCUASIF (National Credit Union Administration Share Insurance Funds) up to $250,000. Learn more about how your money is insured.

I need to make changes to my account. How can I do this without coming into a branch?

Email us at [email protected] or call us at 314.434.6470 with what you want to change. If we need your signature to make this change, we can either mail the necessary forms to your home or send the forms using secured email. Never include your account number, social security number or other private information over unsecured email.

How do I apply for a loan without coming into a branch?

You can apply right now online or over the phone by calling us at 314.434.6470. We can email all the forms for your signature, or if you don't have computer access, we can mail the forms to you.

How can I get cash without coming into a branch?

You can use any of Electro's ATMs at all four of our branches, or at over 30,000 CO-OP Network ATMs. You can also visit our Maryland Heights' or Wildwood drive-up windows.

How can I get a Cashier’s Check, Cash Advance, or Notary Service without coming into a branch?

You can visit the Maryland Heights’ or Wildwood’s drive-up window for all of these items.

How do I get my account balance?

Getting your account balances is easy and available 24/7 with our online banking or mobile app. You can also deposit checks, transfer money, pay bills, control access to your Electro debit or credit card(s) and much more. If you'd prefer to speak to someone, you can always call 314.434.6470 or toll-free 800.844.8313.

Here are ways to check the status of your stimulus’ direct deposit in your Electro account:
  • Digital Banking is available 24/7 with our mobile app or online banking. You can monitor balances and transactions, deposit checks, transfer money, pay bills, control access to your Electro debit or credit card, and much more--all from your computer or smartphone.
  • SMS Text Banking is available to check account balances and recent activity.
Get more information about Economic Impact Payments on the IRS's website. Visit the Economic Impact Payments Information Center for answers about eligibility, payment amounts, what to expect, when to expect it and more.
 

Wildwood Office (lobby only) Closed

Our Wildwood office (lobby only) is closed. Other Electro offices remain open with limited capacity as we continue to follow CDC and St. Louis County Health Department guidelines to provide a safe environment for all.

Virtual appointments are available during regular business hours to deliver personal assistance for services such as financial counseling, credit reviews, loan closings, and opening new accounts. Please note, your requested meeting date and time must be made at least 24 business hours in advance and is tentative until we contact you with a confirmation.

Schedule your virtual appointment
 

Resources for Our Members

Unemployment Resources:

If you’ve been laid off, visit the Department of Labor about Unemployment Insurance website to look up information by state. If you’re out of work right now, these companies are hiring.

Project Covid Virtual JOB EXPO is World's largest attended job expo/career fair with around 170,000 professionals and 7,000 recruiting companies right at your desktop. No need to travel anywhere, just signup and wait for JOB EXPO to organize your interactions.

Non-Electro Bills:

If you’re unable to pay your non-Electro bills on time, contact your other lenders and service providers. Many companies are offering options to help.

Economic Impact Payments:

The payments, also referred to by some as stimulus payments, are automatic for most taxpayers. No further action is needed by taxpayers who filed tax returns in 2018 and 2019, as well as seniors and retirees.

Visit the IRS website Economic Impact Payments

  • If you don't file taxes, use "Non-Filers: Enter Your Payment Info Here" to enter your information.
  • Filers use "Get My Payment" to check the status of your payment, confirm your payment type or enter your bank account information for direct deposit if it's not already on file. Electro's routing number is 281081495.
  • If you moved since you last filed, update your mailing address.
  • Remember: the government will not ask you to pay anything upfront to get this money and they won't call to ask for your Social Security Number, bank account information or credit card number.
  • Watch for scam artists who are attempting to take advantage of the situation by claiming they can get you your money before the government begins payments. If in doubt, reach out to us, we're here to help. 

Information about Scammers:

Scammers are taking advantage of fears surrounding the COVID-19 pandemic--review the Federal Trade Commission's advice for consumers to protect yourself from scams.

  • Scammers are actively out trying to prey upon consumers and spread misinformation - please don’t click on mysterious links.
  • Rely on the CDC and WHO for accurate information.
  • Be alert to “investment opportunity” scams.
  • If you get a call requesting bank account information for relief checks, DO NOT give this information out over the phone.

Information From the Missouri & Illinois DMV: 

Missouri DMV
Illinois DMV

Existing Debt Management Plan (DMP) Clients:

The National Foundation for Credit Counseling will be meeting with the top 20 creditors to understand what plans will be put in place by the creditors to assist those people impacted by COVID-19.

Local Food Banks:

ST. LOUIS AREA FOOD BANK

314.292.6262
70 Corporate Woods Drive
Bridgeton. MO 63044

Other Resources:

GREENPATH

We partner with GreenPath, a non-profit, credit counseling organization to provide access to one-on-one financial counseling, debt management services, student loan counseling, housing services and online courses. Speak to a certified financial counselor by calling 877.337.3399. Or, visit greenpath.com for additional resources available to you.

Mortgage Options after Forbearance - GreenPath's self-direct, online course that aims to equip you with the tools to make this process a little easier. As the ongoing pandemic continues, many people have concerns about meeting mortgage payments as relief options end. For those facing financial challenges, it’s helpful to get clarity of what might happen after their forbearance is over. Our partners at GreenPath developed a self-directed.

BETTER FAMILY LIFE, INC

A not-for-profit community development corporation that works to stabilize inner city neighborhoods

https://www.betterfamilylife.org/

314.367.1843
5535 Delmar Blvd., Suite 2100
St. Louis, MO 63112

NORTH EAST COMMUNITY ACTION CORPORATION

A not-for-profit community action agency delivering a variety of social service programs to low income, elderly, youth, disabled and disadvantaged individuals and families

https://necac.org/

573.324.6622
16 North Court Street
P.O. Box 470
Bowling Green, MO 63334-0470

BEYOND HOUSING

Comprehensive community development organization convening partners and providing leadership. From purchasing a home to health, education, jobs, and economic development, they offer holistic resources and support.

https://www.beyondhousing.org/

314.533.0600 x 11
4156 Manchester Avenue
St. Louis, Missouri 63110-3847

CATHOLIC CHARITIES HOUSING RESOURCE CENTER

Several different services for men, women and families

https://www.ccstl.org/get-services/families/

314.241.5600
800 N. Tucker Blvd.
St. Louis, MO 63101

COMMUNITY ACTION AGENCY OF ST. LOUIS COUNTY (AKA: CAASTLC)

Several different services for men, women and families.

https://www.caastlc.org/

314.863.0015 x 411
2709 Woodson
St. Louis, MO 63114-4817

HOUSING OPTIONS PROVIDED FOR THE ELDERLY

Offers free case management, housing counseling, HUD, caregiver information, etc. for the elderly.

https://hopeforseniorsstl.org/

314.776.0155
4265 Shaw Blvd
St. Louis, MO 63110-3526

JUSTINE PETERSEN HOUSING AND REINVESTMENT

Credit building, understanding credit, homeownership assistance, small business owner assistance and much more.

https://www.justinepetersen.org/

314.533.2411 x 117
1023 N. Grand Blvd.
St. Louis, MO 63106.

LEGAL SERVICES OF EASTERN MISSOURI INCORPORATED

Advances justice through legal representation, education and supportive services. We partner with the community to improve lives, promote fairness and create opportunities for those in need. They have a load of programs and situations they assist with.

https://lsem.org/get-help-now/

314.534.4200
4232 Forest Park Ave
St. Louis, MO 63108-2811

NACA (NEIGHBORHOOD ASSISTANCE CORPORATION OF AMERICA) ST. LOUIS, MO

Non-profit community advocacy and home ownership organization providing mortgage education and assistance.

https://www.naca.com/

314.645.8333
3930 Lindell Blvd., 2nd Floor
St. Louis, MO 63108

URBAN LEAGUE OF METROPOLITAN SAINT LOUIS

Daycare, utility assistance, housing assistance, etc.

https://www.ulstl.com/

  • 314.615.3644
    3701 Grand Sq.
    St. Louis, MO 63108-3627

  • 314.388.9840 x 113
    8960 Jennings Station Road
    St. Louis, MO 63136-1413

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Community News

Health+Homes

Giving back to the communities we live and work in is woven into all we do at Electro Savings and we're proud to announce our involvement in the Health+Homes initiative. Health+Homes is a Missouri-based nonprofit 501(c)3 with a mission to provide access to healthy lifestyles and neighborhoods and affect change for those who seek to strengthen their community through the inclusion of all persons.

We're working with other great companies in the St. Louis area as they work to breathe new life into the West Florissant Ave corridor in Ferguson. Read more about their initiatives and our involvement.

Check out Health+Homes online for more information on this worthy cause.


Upcoming Financial Workshops & Events

In the best interest of our members, employees and community, all Electro financial workshops and events are indefinitely suspended. We are saddened we are not able to connect in-person as we follow recommendations of the Centers for Disease Control and Prevention (CDC)

Stay safe and we are confident we will see you soon. Together we are stronger.